Offline Operations Manager (Pakistan)
Corporate operations
office
We're looking for a hands-on Operations Manager to launch our pilot offline stores in Karachi, build and manage the field agent team, run day-to-day operations, and help turn what works into a playbook we can scale across the city and beyond.
Yango Fintech is expanding its Pay Later business in Pakistan from online into offline retail. In the offline model, our sales agents work inside partner stores, helping customers complete onboarding (KYC + biometric verification) and enabling Pay Later purchases at checkout points.
This is a "build" role, not a "maintain" role. The first months will be about getting stores up and running, hiring and ramping up agents, and growing funded transaction volume.
You will be responsible for
• Lead the company's flagship operational initiatives end-to-end: from design through pilot to scaled operation
• Own the P&L of your part of the business: funded volume, cost per funded transaction, field and collections cost lines, and the unit economics that decide what gets scaled and what gets shut down
• Design, hire, and lead the operations structure across Pakistan: city operations managers, field teams, operations functions
• Build and run the collections operation: from early-stage repayment reminders to late-stage recovery, in-house teams and external partners. Repayment rates and roll rates are your numbers
• Keep the money rails working in practice: repayment and disbursement flows with payment partners, reconciliation, and settlement issues that stand between a customer and on-time payment
• Bring operational and field reality into product, credit, and commercial decisions: what converts, what breaks, and what customers, merchants, and agents actually do
You might be a fit if you have
• 5+ years of experience in retail and/or field operations, with a genuine, ground-level understanding of how retail works
• A proven track record of building and managing field teams, including hiring, scheduling, setting targets, and managing day-to-day performance
• A true boots-on-the-ground approach: you're comfortable being in stores, solving problems in person, and building processes from scratch
• The ability to manage KPIs in a high-accountability environment
• Fluency in Urdu and English
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE